Anti-money laundering (AML) laws require some businesses to verify who their customers are. This is called Know Your Customer (KYC) and prevents criminals from using a business for fraud or money laundering. Cobot works with Regpit to automate these checks for you.
Regpit is a Berlin-based AML compliance platform. It handles the identity check for you: video identification, eID (electronic ID card) verification, bank account identification, document checks, and screening against sanctions and politically exposed persons (PEP) lists. With the integration, you start these checks in Cobot and see the results in one place.
ℹ️ Note: This guide explains how the integration works in Cobot. It isn’t legal advice. Ask your local AML supervisory authority or a compliance advisor which obligations apply to your space.
Before You Get Started
In order to set up the integration, you need admin access to:
How to Connect Regpit to Cobot
Go to Setup » Know Your Customer.
2. Under Connection, paste the API Key and the Tenant name from your Regpit dashboard.
Once connected, the page will show a Connected badge.
3. Under Webhook, copy the Webhook URL and Webhook Token.
4. Paste both into your Regpit account.
5. Save your settings.
Connect the Same Regpit-Account to Multiple Cobot Spaces
If you are running multiple locations with Cobot, you can connect one Regpit account to all of your Cobot spaces.
ℹ️ Note: Contact our team and we’ll set this up for you.
Choose Which Members to Verify
After you connect Cobot and Regpit, you can start identity verification for your members directly in Cobot.
Cobot never starts an identity check automatically. Nothing happens until you start a check for a specific member, so you decide who gets verified and when.
This allows you to:
Verify only the members whose plans or services require it, such as virtual office or mail-handling members.
Leave all other members as they are. They won’t be asked to complete any checks.
Add verification later, for example if your services change or your local rules are updated.
How to Request Identity Verification
You can request verification for new and existing members in Cobot, from the member list or from a member’s profile.
From the Member List
Go to Manage » Members.
In the Identity Verification column, click Request Verification next to the member.
From a Member’s Profile
Go to Manage » Members.
Open the member’s profile.
In the Identity Verification section, click Request Verification.
💡 Pro Tip: If a member doesn’t need a check, click Verification Not Required. Their status changes to Not Required, so you can see at a glance that nothing is missing.
What Happens After You Request Verification
The member’s status changes to Verification Requested.
2. The member receives an email from Cobot asking them to verify their identity in the Member Portal.
3. The member logs in to their Cobot Member Portal and starts the Verification process.
⚠️ Important: If you request verification from a member, they can only access Verify Identity, Help Desk, Membership, and Space Information until they complete verification.
How Members Verify Their Identity
In the Cobot Member Portal, the member clicks Verify Identity.
Step 1: Choose a Verification Method
The member chooses how to verify. The available methods depend on your Regpit settings:
Video identification: a short video call where an agent checks the member’s ID document and compares it with their face
eID: online verification with an electronic ID card, for example the German Personalausweis with the online ID function
Bank account identification: verification through the member’s existing bank account
Step 2: Add Personal Details
The member fills out their personal information. Fields that can be filled from their member portal information are prefilled.
Step 3: Add Company Details
The member adds their company details, legal representatives, and beneficial owners, then clicks Start Verification.
Once the forms are filled out, members click Start Verification to start the official verification process.
How to Track Your Members’ Verification Status
Track your members’ status and check who still needs to complete the process in the Identity Verification column of your member list under Manage » Members.
Status | Meaning |
Request Verification | Admin hasn't requested verification yet |
Verification Requested | Admin has requested verification from a member |
In Progress | Regpit is reviewing the member’s details |
Verified | Verification is complete |
Failed | Verification wasn’t successful |
Not Required | This member doesn’t need verification |
⚠️ Important: For regulatory reasons, members see In Progress until their case is officially verified.
For more detail, open the member’s profile in Cobot. The Identity Verification section shows:
Regpit Status: where the member is in the process, for example Not_Started
Last Regpit event: the latest update from Regpit, for example case_created when Regpit opens a verification case
Once verification is complete, you also see the risk level, for example Risk: Low, and a link to the case in Regpit.
💡Pro Tip: Click Details to view each customer’s risk level, status, and uploaded documents in Regpit.
How to Remove a Verification
To cancel a pending request or reset a member’s status, click Remove Verification in the Identity Verification section of the member’s profile.
