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How to Use Prepaid Booking Passes as a Member

Prepaid Booking Passes let you buy hours upfront and redeem them for resource bookings later on.

Written by Amanda

How to Purchase Prepaid Booking Passes

  1. Log in to your Member Portal Dashboard.

  2. On the right side of your Dashboard, you will see the Prepaid Booking Passes tab.

  3. Click Buy Booking Passes.

Member Portal Dashboard with Prepaid Booking Passes tab and "Buy Booking Passes" button – Shows the right-side panel of the dashboard where users access and purchase booking passes.

4. Enter the number of passes you want and select the pass type from the dropdown. The dropdown shows the resource (e.g., "5h Package") and price.

Interface for entering quantity and selecting pass type from dropdown menu, showing meeting room and event space options with pricing in CAD.


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5. Click the red button to complete the purchase.

What Happens After Purchasing a Booking Pass

After confirming the purchase:

  1. Your automated payment method will be charged.

  2. An invoice will be generated and sent to you immediately.

  3. The Passes will directly show on your Dashboard.

  4. You can instantly go ahead and make bookings using your new passes.

⚠️ Important: You must have an active payment method on file (PayPal, credit card, or debit card) to purchase passes.

How to Make Bookings Using Your Passes

Once you have purchased your passes, you can make resource bookings.

  1. Go to the Bookings tab.

Bookings Tab in Member Portal – Navigation showing the Bookings section where members access their booking calendar.

2. Select the resource and date you want to book.

Resource booking confirmation screen displaying the cost of the booking in prepaid passes.

💡 Pro Tip: On the booking form, you can see how many Booking Passes you've got left and how many Booking Passes the booking will cost you.

Section of the booking interface showing how many passes the user has remaining and the pass cost for the current booking.

3. Confirm your booking.

The booking will be made and no additional charges occur since you have prepaid the bookings already.

If you run out of Prepaid Booking Passes, you can purchase new ones in order to make more bookings.

Prepaid Booking Passes and Booking Credits

If your membership has both, monthly Booking Credits and Prepaid Booking Passes, your monthly Booking Credits are used first. These credits are included hours that reset automatically each month.

The price will be shown in Booking Credits until the free monthly credits are used up.

If a booking is only partially covered by Booking Credits, the price will be shown in Booking Credits and Prepaid Booking Passes.

Example: You have 1h of free credits left, but want to make a 3h booking. This way, the price will be shown as 1h Booking Credits + 2h Booking Passes.

When you have run out of Prepaid Booking Passes, the system will prompt you to use or purchase a new pass.

When you see this prompt, you know you need to buy more Booking Passes to make a booking.

💡 Pro Tip: If you make bookings frequently, consider purchasing more hours at once rather than single hours individually.

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