This guide covers how to pause or cancel your Cobot subscription, what happens to your account and billing when you do, and how to manage the transition if you need more control over invoices before you go.

If you need to take a break, we are happy to pause your subscription at no cost. There are no penalties or fees to pause or reactivate your account. Send a request to support@cobot.me and we will take care of it for you.

Once support confirms your account is disabled, Cobot stops generating new invoices for memberships and usage, stops triggering new charges, and does not retry any previously failed charges.

Our support team may not always be able to process a pause request immediately, so send your request well before your next billing cycle to avoid any unintended charges to your members. Scroll down to read more on how to pause your member invoicing.

To cancel/delete your account, log into your admin portal, click your user icon in the lower left corner » Your Subscription » Pause/Cancel Subscription » Delete Space.

Once deleted, your account is disabled immediately. From that point forward, Cobot stops generating new invoices for memberships and usage, stops triggering new charges, and does not retry any previously failed charges.

Canceling/deleting your Cobot account does not affect your payment processor account (Stripe, PayPal, etc.), any payment methods stored there, or any charges that are already in progress or completed, whether successful or failed.

When you delete your account, all data is permanently removed from our servers and cannot be recovered. Trial accounts are permanently deleted 28 days after their expiry.

If you want to manage invoices manually before your account is paused or canceled, you can turn off both automatic charging and automatic invoice sending.

To stop Cobot from charging invoices automatically, go to Customize » Features » Payments » activate "Don't charge invoices automatically."

To stop invoices from being sent to members automatically, go to Setup » Invoice Settings » uncheck "Automatically send invoices to members."

With both settings off, invoices will still be generated but you control when they are charged and when members receive them.

If you want invoices disabled entirely, reach out to support.

When you delete your Cobot account, all data stored in Cobot is permanently removed from our servers and cannot be recovered. If your space operates under GDPR or similar data protection regulations, we recommend exporting your member data and handling any outstanding data access or deletion requests before you cancel, as we will no longer be able to retrieve that information on your behalf.

Click here to read more on how to export your data out of Cobot.

For more information on how Cobot supports GDPR compliance, see our GDPR Regulations guide. If you have questions about your specific data protection obligations, we recommend speaking with a qualified legal professional.