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Pausing Memberships

Memberships can be 'paused' in one of two ways.

Amanda avatar
Written by Amanda
Updated over a year ago

There are two ways to 'pause' a membership in Cobot:

  1. Temporarily cancel a membership and then manually reactivate it at a later date

  2. Assign the member to a special 'canceled' plan, then set their membership to change to a paid plan at a later date

Here's how to do both:

1. Temporarily cancel their membership and manually undo their cancellation later

This works as a 'pause' function. Simply visit their profile and go to their 'Membership' section and click 'Cancel Membership'.

Next, set a date in a calendar/reminder app of your choice (like Google Calendar or Outlook) to login to your Cobot account and reactivate their membership by selecting 'Undo cancellation' like so:


2. Move the member onto a 'free' plan and set it to change at a later date

If you don't normally offer a free plan you can create a 'hidden' one under Setup » plans and tick the 'hidden' checkbox so that it does not show up publicly:

Move the member over to this new, free plan under their 'Plan' settings:

After saving your changes, go back again following the step above, but this time, select the next plan you expect them to take on and select a future date. This way, they'll automatically change to the new 'regular' plan (for which they will be charged) at a date in the future.

When members are moved over to a free plan (and are not paid for by anyone else), they are removed from your active member count.


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