When a member needs to cancel or be removed from your space, follow these steps to ensure proper handling of their membership, billing, and bookings.
Canceling a Member
Navigate to Manage » Members and select the member’s name.
In their profile, go to the Membership » Cancel Membership from the dropdown menu.
Choose a cancelation date—immediate or future—and decide whether to delete all of the member’s upcoming bookings. If you keep them, charges will continue to be posted to the member account for the bookings (where price per hour is present).
IMPORTANT NOTES
If the cancelation happens mid-cycle, Cobot will automatically prorate the next invoice.
If a member has already paid for the current billing cycle, Cobot does not issue automatic refunds. Refunds must be processed manually.
Cobot recognizes 12:00 AM as the cutoff for a full billing day. If a member cancels at any time during the day, their membership remains active until the next billing cycle.
Members who cancel on their own will have their membership end at the start of the next billing cycle. Admins can override this by manually canceling the membership.
Deleting a Member
Navigate to Manage » Members and select the member’s name.
In their profile, go to the Membership » Cancel Membership from the dropdown menu.
Choose 'Delete Member'.
IMPORTANT NOTES
Deleting a member removes them permanently from Cobot, including from analytics. This action is not reversible, so it is only recommended for duplicate or test accounts that have never used your space.
Deleting a member does not remove existing invoices. These must be deleted manually if necessary.
Undoing a Cancelation
If a member was canceled by mistake or wishes to return after a break, you can undo the cancelation. Check out this guide to learn how to do this.