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Offering Discounts and Promotional Rates
Offering Discounts and Promotional Rates

You can give discounts by customizing your members' plan in a few different ways.

Amanda avatar
Written by Amanda
Updated over a week ago

You can give discounts by customizing your members' plan.

As soon as you confirm a membership, the first invoice is generated, so the best time to give a discount for any new members is before you confirm them. There are two ways to do this:

1) To customize a plan so that all new members signing up to it receive the discount, go to Setup » Plans » Edit plan » Extras » Add Extra. You can create a negative charge so that it is applied ongoing as a separate line item on your members' invoice and deducted from the plan total.

Setting up the discount as an extra as opposed to discounting the plan price directly under Basic Settings has the added benefit of the member seeing how much a full membership costs.

A screenshot of the "Extras" section in Cobot, where members can add recurring charges or discounts to their plans. An example, "Platinum Member Discount," is shown with a price of -50.00 USD per month.

2) To add a discount for just one member, as opposed to all new members signing up for that plan, click on 'Allow to customize the conditions before confirming the membership' when you add the new member.

A screenshot of the "Membership Details" section in Cobot, showing fields for "Paid for by," "Start Date" (set to 12.01.2025), and "First Recurring Invoice Date" (set to 01.02.2025). A checkbox is selected with a note stating it allows customization of the member's plan or removal of a sign-up charge before confirming and invoicing. Additional options include sending a prorated invoice or a confirmation email.

To add a discount to an existing member's plan, go to their Member Profile » Plan » Customize Plan and make any changes you would like. Be sure to click on 'Save Plan' afterwards. Any changes will be effective immediately.

Offering discounts for members committing to longer term memberships:

There are two ways to offer discounts for longer-term time commitments:

  1. Create a new custom plan (for when there will be many members on the plan or in order to track the group independently in the analytics).

  2. Customize an existing plan (for when this will be used by only a few members or for individually negotiated terms).

Creating An Additional Plan For Longer-Term Commitments

  1. Go to Setup » Plans » Add Plan.

  2. Set up all the aspects of your plan (see https://www.cobot.me/guides/plans for any questions).

  3. Under Price, input the total discounted price and adjust the number of months.

A screenshot of the "Basic Settings" section in Cobot, showing a plan named "3 Month Premium Plan" with a description offering a 15% discount for signing up and paying for three months at a time. The pricing section lists a price of 500 EUR per 3 months. The "Basic Settings" tab is highlighted at the top.

Select Hidden Plan if only admins should adjust the plan, or leave Hidden Plan unchecked if you would like members to be able to sign-up for it directly.

A screenshot of the "Visibility" section in Cobot, showing options to set a plan as either "Public" (displayed on the homepage) or "Hidden Plan" (accessible via a secret link, which is selected). Below, a checkbox is ticked for "New members have to be approved," indicating admins must approve new sign-ups via email.

Customizing An Existing Member Plan

If you are doing a customization of payment terms for just a few members, or negotiating each rate individually - we recommend customizing their existing plan.

  1. Go to Manage » Members » Select the Member Profile.

  2. Select Plan » dropdown » Customize Plan

  3. Customize Plan allows you to start from their current plan and make a few select changes.

  4. Under Price, input the total discounted price and adjust the number of months.

Analytics

The first option of an additional plan will allow you to track the memberships in each type of plan separately. The second option of customizing an existing plan, will give the member a plan with a custom cost/payment cycle but the member will be considered on the original plan for analytics purposes.

Offering Time-delimited Discounts

Sometimes, you may want to offer a discount to be applied for the first few payment cycles of a member - than have it return to the regular price.

Simply add a negative Monthly Extra to their Plan and schedule a plan change without the extra at the state date for when you want the regular price to begin.

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