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Notify Members When a Package Arrives

Let members know when their mail or package arrives. Send a quick message from Cobot, or set up automatic notifications with a front desk form and Zapier.

Written by Laura

Package notifications keep members informed without adding front desk work. For occasional deliveries, send a message from Manage » Messages. If you handle a lot of mail, connect a form to Zapier to notify members automatically.
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Send a Package Notification From Cobot

The Messages feature is the quickest way to tell members a package is waiting. Each message goes to the member's email address on file and appears in their Member Portal.

In order to send a Package Notification:

  1. Go to Manage » Messages.

  2. Search for and select the member(s) whose package has arrived.

  3. Enter a short subject, for example A package is waiting for you!

  4. Add the pickup details, such as where and when to collect it.

  5. Click Send Message.

💡 Pro Tip: Keep a standard notification text ready to copy and paste. That way you only need to pick the member and paste the text. It takes less than 10 seconds!

Email form with three members as recipients, the subject "A package is waiting for you!" and a pickup notice in the body.


What Members See

Members get an email as well as a notification in the Member Portal, where the message shows up in their activity feed.

ackage notification as members see it in the Cobot Member Portal,

Package notification as members see it in the portal, with the messages icon highlighted in the top left corner.
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