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Booking Credits

Offer free usage and reduced rates in your member facing Resources by adding booking credits.

Amanda avatar
Written by Amanda
Updated today

If you charge members for booking resources (such as rooms, desks or equipment), you can include a certain number of free usage hours as part of their membership plan. These free hours are called Booking Credits.

How to Configure Booking Credits

  1. Navigate to Membership Plans:

    • Go to Products » Membership Plans in your admin dashboard.

    • Select the plan you want to edit and open the Bookings section.

  2. Set the Free Usage Hours:

    • Enter the number of free hours you provide.

    • For example, full-time members receive 10 hours of free meeting room usage per month.

  3. Determine Rates After Free Hours:

    • Set a discounted rate for members after they use their free hours.

    • Leave the rate blank to charge the standard price (as set in the Resource Settings).

  4. Add Monetary Booking Credits (Optional):

    • Allocate a specific monetary amount instead of hours.

    • Members can apply this credit to one or multiple resources.

IMPORTANT NOTES

  • Credits Expiry/Refill:

    • Booking credits reset at the start of each new billing cycle. Unused credits are deleted.

  • Future Bookings:

    • When members book resources for future months, those bookings deduct credits from the corresponding month before applying standard fees.

  • Plan Updates:

    • Changes to an existing membership plan only affect new sign-ups.

    • To apply changes to current members, perform a bulk plan change.

  • Invoice Current Charges:

    • Bookings that have credits applied can not be billed in advance when using the "Invoice Current Charges" function in the member profile. Click here to read more on how this feature works.


Using Booking Credits in the Member Portal

Members will see the credits available to them when they make a booking in their member portal. It is posted directly on the resource. If they make a booking for longer than their credit allotment, they will see what portion of the booking will be covered by credits, and what portion will be added as a charge to their next invoice.

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Remaining Booking Credits

Members see their available Booking Credits under the Membership section in their portal.

Their current balance of free hours or monetary credits is displayed with the resources the credits apply to.

Screenshot of a membership dashboard showing the user's invoices, time passes, and booking credits. The 'Membership' section in the sidebar is highlighted.

As members make bookings, their remaining credits adjust in real time. If they exceed their free credits, the portal shows the standard or discounted rates that apply to the additional usage.

Members can also see when their credits will reset at the start of the next billing cycle.


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