If you charge members for booking resources (such as rooms, desks or equipment), you can include a certain number of free usage hours as part of their membership plan. These free hours are called Booking Credits.
How to Configure Booking Credits
Navigate to Membership Plans:
Go to Products » Membership Plans in your admin dashboard.
Select the plan you want to edit and open the Bookings section.
Set the Free Usage Hours:
Enter the number of free hours you provide.
For example, full-time members receive 10 hours of free meeting room usage per month.
Determine Rates After Free Hours:
Set a discounted rate for members after they use their free hours.
Leave the rate blank to charge the standard price (as set in the Resource Settings).
Add Monetary Booking Credits (Optional):
Allocate a specific monetary amount instead of hours.
Members can apply this credit to one or multiple resources.
IMPORTANT NOTES
Credits Expiry/Refill:
Booking credits reset at the start of each new billing cycle. Unused credits are deleted.
Future Bookings:
When members book resources for future months, those bookings deduct credits from the corresponding month before applying standard fees.
Plan Updates:
Changes to an existing membership plan only affect new sign-ups.
To apply changes to current members, perform a bulk plan change.
Invoice Current Charges:
Bookings that have credits applied can not be billed in advance when using the "Invoice Current Charges" function in the member profile. Click here to read more on how this feature works.
How Booking Credits Appear in the Member Portal
Members see their available Booking Credits under the Membership section in their portal.
Their current balance of free hours or monetary credits is clearly displayed, alongside the details of which resources the credits apply to.
As members make bookings, their remaining credits automatically adjust in real time. If they exceed their free credits, the portal shows the standard or discounted rates that apply to the additional usage.
Members can also see when their credits will reset at the start of the next billing cycle.
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