Booking Credits are free usage hours (or a monetary amount) included in a membership plan. Use them to give members a set amount of free resource bookings (such as rooms, desks, or equipment), before standard charges apply.

To configure Booking Credits, go to Products » Membership Plans, select the plan you want to edit, and open the Bookings section.

You have two options for the type of credit to assign:

Hour-based credits: Enter the number of free hours included in the plan. For example, full-time members might receive 10 hours of free meeting room usage per month.

Monetary credits: Allocate a specific dollar amount instead of hours. Members can apply this credit across one or multiple resources.

Once free hours run out, you can set a discounted rate for additional usage. Leave the rate blank to charge the standard price as set in your Resource Settings.

Resets

Credits reset at the start of each new billing cycle. Any unused credits are deleted and do not carry over.

Future bookings

When a member books a resource in a future month, the system deducts credits from that future month's balance first, before applying standard fees.

Real-time balance

As members make bookings, their remaining credit balance updates in real time. Once credits run out, the portal displays the standard or discounted rate that applies to any additional usage. If a member cancels a booking with credits, the credits are automatically added back to their account.

Invoicing credit bookings in advance

Bookings with credits applied cannot be billed in advance using the Invoice Current Charges function in the member profile. Learn more about member invoicing.

You can update membership plan credits at any time by going to Products » Membership Plans » Bookings. Changes to an existing membership plan only apply to new sign-ups.

Changes are not automatically updated across existing member plans. To apply changes to current members, use the bulk plan change tool.

When making a booking in the member portal, members can see their available credits directly on the resource listing. If a booking exceeds their credit balance, the portal shows which portion is covered by credits and which portion is added as a charge to their next invoice.

Members can also view their current credit balance under the Membership section of their portal, including the resources the credits apply to and the date their credits next reset.

As members make bookings, their remaining credits adjust in real time. If they exceed their free credits, the portal shows the standard or discounted rates that apply to the additional usage.
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Members can also see when their credits will reset at the start of the next billing cycle.