Cobot can send transactional emails to your members using an address from your own domain, such as members@yourspace.com. To enable this, you must add an SPF record to your domain’s DNS TXT settings.
If SPF is not configured, Cobot sends emails from info@cobot.me and uses your email address only as the reply-to address.
SPF allows email providers to verify that a mail server is authorized to send email on behalf of your domain. This helps prevent messages from being flagged as spam.
How SPF Works
SPF is a DNS record of type TXT that lists which mail servers are allowed to send email from your domain.
To authorize Cobot’s email service, add the following SPF record:
v=spf1 a mx include:spf.mtasv.net ~all
This record authorizes the following sources to send email for your domain:
• The IP address returned by your domain’s A record
• The mail servers listed in your MX record
• The IP addresses listed by spf.mtasv.net, which is the service Cobot uses to send email on your behalf.
Once this record is added, Cobot’s email service can send transactional emails using your admin email address.
DNS updates may take several hours to propagate.
Adding an SPF Record
To enable email sending from your domain:
Log in to the DNS management area of your domain provider.
Create a new DNS record.
Set the record type to TXT.
Enter the following value:
v=spf1 a mx include:spf.mtasv.net ~all
Save the record.
After propagation completes, Cobot can send transactional emails from your domain.
If You Already Use SPF
Many domains already have an SPF record for services such as Google Workspace or Microsoft 365. You should not create a second SPF record. Instead, modify the existing record.
Example existing record:
v=spf1 a mx include:spf.google.com ~all
To allow Cobot to send emails as well, add the Cobot include statement:
v=spf1 a mx include:spf.google.com include:spf.mtasv.net ~all
This keeps your current email provider working while authorizing Cobot to send transactional emails from your domain.
IMPORTANT NOTES
A domain should only have ONE SPF record. If multiple records exist, email authentication may fail.
Set Your Admin Email Address
After SPF is configured, choose the email address that will appear as the sender.
Navigate to Setup » Basic » Basic Settings.
Enter the admin email address you want to use for outgoing emails, for example members@yourspace.com.
Save your changes.
Until the SPF record is configured and propagated, emails will continue to be sent from info@cobot.me.
Troubleshooting
Emails still send from info@cobot.me
This usually means the SPF record has not propagated yet or is not configured correctly. DNS changes can take several hours to update globally.
Multiple SPF records detected
Your domain must only have one SPF record. If more than one exists, combine them into a single record.
Still having issues
Check your DNS settings with your domain provider or contact your hosting provider for assistance.