At Cobot, we’re committed to helping every customer succeed. Whether you have a quick question or need in-depth guidance, we’re here for you.
This guide walks you through all the ways you can reach out and get the support you need.
Cobot Support Options Overview
We offer multiple support channels to make sure you get timely, helpful answers—no matter your preference:
Support Type | Price | Format | Best For |
Unlimited Messaging & E-mail | ✅ FREE -Included in subscription | In-app Chat & E-mail | Everyday questions, general assistance. |
Help Center Resources | ✅ FREE -Included in subscription | Articles, Guides, FAQs | Self-serve users, troubleshooting. |
1-Hour Support Call | €59 / $69 USD per hour, per call | Scheduled Video/Phone Call | Deep-dives, complex questions, working through blockers. |
Dedicated Support Training | €450 / $450 USD Half-Day Training | 4h or 8h Video Training Session | Onboarding teams, training new staff, setting up and exploring all features. |
Premium Support | €99 / $109 USD per month | 4h per month Scheduled Video/Phone Calls + Priority In-app Chat & E-mail. | Regular check-ins and training, strategic support, fast responses, beta feature access. |
Included in Every Subscription
No matter which tier you’re on, you always have access to:
💬 Unlimited Chat & Email Support
Need help? Our support team is here for you—real humans, ready to assist.
You can reach us anytime through:
The in-app chat window in your Cobot admin account
Email at support@cobot.me
The contact form on our website
📚 Self-Help Resources
Prefer to explore on your own? Visit our Help Center for:
Step-by-step guides
Frequently Asked Questions
Troubleshooting tips and feature walk-throughs
Support is always just a click away!
1-Hour Support Call
Prefer to talk it out? You can book a 1-hour support call with one of our Support Specialists for €59 / $69 USD.
The fee will be added to your next Cobot invoice—no need for separate payment.
This option is ideal if:
You're feeling stuck
You want guided help on a specific task
You’d rather work through an issue together in real time
Ready to schedule? Reach out and we’ll help you set up a time.
Dedicated Support Packages
Need more than a one-time call? We offer in-depth training sessions with a Cobot expert, specifically tailored to your needs.
You can book:
These sessions are perfect for:
New coworking spaces setting up for the first time
Teams onboarding new staff members
Any space—new or established—wanting to dive deep into Cobot’s full feature set
Interested? Get in touch and we’ll help you plan the session that’s right for you.
Premium Support
If you need regular, ongoing, personal support, Premium Support might be just right for you.
What’s included:
Up to 4 hours per month of phone or video support (with screen sharing!)
Dedicated Support Specialist
Priority chat & e-mail support
Option to book calls in advance or request an expedited callback
Early access to beta features
All for €99 / $109 USD per month, billed in addition to your subscription.
How to Add Premium Support
Log in to your Admin Portal in Cobot.
Click your profile icon (bottom left corner)
Choose Your Subscription
Scroll down to Our Extras for you
Click Add Extra under Premium Support
Once added, your benefits are applied immediately!
Track & Manage Your Premium Support
From your Subscription Overview, you’ll be able to:
See how many support hours you’ve used
Track when your time resets
Schedule your next support call
Still Have Questions?
We’re always here for you! Just shoot us a message at support@cobot.me.