At Cobot, we’re committed to helping every customer succeed. Whether you have a quick question or need in-depth guidance, we’re here for you.

This guide walks you through all the ways you can reach out and get the support you need.

Cobot Support Options Overview

We offer multiple support channels to make sure you get timely, helpful answers– no matter your preference:

Support Type	Price	Format	Best For
30-Minute Demo Call	✅ FREE (for non-customers only)	Scheduled Video/Phone Call	Getting to know Cobot
Unlimited Messaging & E-mail	✅ FREE -Included in subscription	In-app Chat & E-mail	Everyday questions, general assistance.
Help Center Resources	✅ FREE -Included in subscription	Articles, Guides, FAQs	Self-serve users, troubleshooting.
1-Hour Customer Support Call	€59 / $69 USD per hour, per call (for customers only)	Scheduled 1h Video/Phone Call	Deep-dives, complex questions, working through blockers.
Dedicated Half- or Full-Day Support Training	€450 / $450 USD Half-Day Training €800 / $800 USD Full-Day Training	Scheduled 4h or 8h Video Training Session	Onboarding teams, training new staff, setting up and exploring all features.
Dedicated 1.5-Hour Setup Call	€149 / $149 USD per 1.5h	Scheduled 1.5h Video Session	Deep-dives, setting up key parts of your account
Premium Support	€99 / $109 USD per month	4h per month Scheduled Video/Phone Calls + Priority In-app Chat & E-mail.	Regular check-ins and training, strategic support, fast responses, beta feature access.

Included in Every Subscription

No matter which tier you’re on, you always have access to:

💬 Unlimited Chat & Email Support

Need help? Our support team is here for you—real humans, ready to assist.
You can reach us anytime through:

The in-app chat window in your Cobot admin account
Email at support@cobot.me
The contact form on our website

📚 Self-Help Resources

Prefer to explore on your own? Visit our Help Center for:

Step-by-step guides
Frequently Asked Questions
Troubleshooting tips and feature walk-throughs

Support is always just a click away!

1-Hour Customer Support Call

Prefer to talk it out? You can book a 1-hour support call with one of our Support Specialists for €59 / $69 USD.

The fee will be added to your next Cobot invoice – no need for separate payment.

This option is ideal if:

You're feeling stuck
You want guided help on a specific task
You’d rather work through an issue together in real time

Ready to schedule? Reach out and we’ll help you set up a time.

Dedicated Full-Day or Half-Day Support Packages

Need more than a one-time call? We offer in-depth training sessions with a Cobot expert, specifically tailored to your needs.

You can book:

Half-Day Support Training
Full-Day Support Training

These sessions are perfect for:

New coworking spaces setting up for the first time
Teams onboarding new staff members
Any space—new or established—wanting to dive deep into Cobot’s full feature set

Interested? Get in touch and we’ll help you plan the session that’s right for you.

1.5-Hour Setup Call

You do not need a full day of Training, but still want to set up key parts of your account together with our experts? No problem! Book a 1.5-hour setup call with one of our Support Specialists for €149/ $149.

This option is ideal if: